Most SaaS companies between $2M and $20M ARR have people doing customer success. What they're missing is the infrastructure — the health scoring, the renewal playbooks, the QBR frameworks — that turns a reactive team into a revenue engine.
LaFever Consulting builds that function. From the inside out.
At LaFever Consulting, we specialize in empowering SaaS companies to reach their full potential with tailored solutions and strategic guidance.
A 60–90 day engagement. We assess your current CS operation — health scoring, QBR frameworks, renewal process, tech stack utilization — identify the gaps costing you NRR, and build the infrastructure to close them. You leave with a system your team can run independently.
60-90 DAYS - FIXED SCOPE
An intensive intervention for companies facing a significant churn threat. Stakeholder diagnosis, action plan, executive alignment, and hands-on recovery execution — from someone who has saved $500K accounts, converted exit threats, and turned adversarial clients into advocates.
HIGH URGENCY
Build the multi-year renewal motion your team doesn't have yet. Frameworks, scripts, and success plan templates grounded in real account wins — not theory. Including health monitoring/KPIs, success plans, cross-functional alignment (with Sales/Product/Services) .
DELIVERABLE-BASED
Audit what's broken, build the playbooks, install the rhythms, do the job, and train the team. Evaluate AI tool integration for efficiency. Include CS Action Committee-style initiatives. Hand off a CS function that actually runs.
PREMIUM ENGAGEMENT
At LaFever Consulting, I specialize in helping SaaS companies succeed. My personalized consulting services are designed to address your unique challenges and fuel your growth. I am here to support your journey every step of the way.
30 minutes. You describe your CS situation — the accounts, the signals, the gaps. I'll tell you honestly whether I can help, and how.
30 minutes. You describe your CS situation — the accounts, the signals, the gaps. I'll tell you honestly whether I can help, and how.
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